CK55 Privacy Policy – Your Data, Our Responsibility

1 Introduction & Scope

Welcome to CK55. This Privacy Policy applies to all services and products offered on the CK55 platform. By registering, logging in, or using any of our services, you automatically consent to this Privacy Policy.

CK55 believes that every user's personal data is a valuable asset and that protecting it is our responsibility. We will never misuse your information and will always be transparent about how it is used.

2 What Information We Collect

CK55 only collects information that is necessary to provide our services. We gather data in two ways:

Information you provide directly:

• Full name, email address & mobile number
• Date of birth and national ID number (as part of the KYC process)
• Bank account or mobile banking details (for payment purposes)
• Profile picture and optional personal details

Automatically collected information:

• IP address, browser type, and device information
• Activity logs and session data on the platform
• Information from cookies and similar tracking technologies
• Location data (only if permission is granted)

3 How Your Information Is Used

Ck 55 uses your information for the following purposes:

• Account Management: For registration, login, and identity verification.
• Transaction Processing: To process deposits, withdrawals, and betting activities.
• Customer Support: To resolve your issues and answer your questions.
• Security Assurance: To detect and prevent fraud.
• Personalised Experience: To show you offers and content tailored to your preferences.
• Legal obligations: To meet regulatory authority requirements.
• Service Improvement: To improve platform quality and user experience.

4 Cookie Policy

CK55 uses cookies to enhance your browsing experience. Cookies are small data files stored on your device. We use three types of cookies:

You can manage cookies through your browser settings; however, disabling certain cookies may limit platform functionality.

5 Data Sharing & Disclosure

Ck 55 never sells your data. However, information may be shared in the following limited circumstances:

• Service Providers: Payment gateway, IT support, and customer service partners — all bound by strict confidentiality agreements.
• Legal obligations: In response to a court order or a lawful request from a government authority.
• Fraud Prevention: With regulatory authorities to prevent money laundering or fraud.
• Business restructuring: In the event of a change in CK55's ownership, the new owner will be bound by the same Privacy Policy.

6 Your Privacy Rights

As a ck 55 user, you hold the following rights:

To exercise any of these rights, contact our support team. We will respond within 30 business days.

7 Data Retention Period

CK55 does not retain your data longer than necessary. As a general rule:

• Data for active accounts is retained until the account is closed.
• Even after account closure, certain data may be retained for up to 5 years to meet legal requirements.
• Payment data is retained for a specified period in accordance with financial regulatory requirements.
• Once the retention period expires, data is securely deleted or anonymised.

8 Children's Privacy Protection

CK55 does not knowingly collect data from anyone under the age of 18. If we become aware that a minor has created an account, it will be closed immediately and all associated data will be deleted.

If a parent or guardian believes their child is using ck 55, please notify our support team immediately.

9 Our Security Measures

CK55 employs a multi-layered security framework to protect your data:

• 256-bit SSL/TLS Encryption: For all data transfers.
• Two-Factor Authentication (2FA): An extra layer of security for account access.
• Firewall & Intrusion Detection: To prevent unauthorised access.
• Regular security audits: To identify vulnerabilities.
• Staff Training: All staff receive regular training on data protection.

However, no online platform can guarantee 100% security. We therefore strongly encourage you to use a strong password and never share your login credentials with any third party.

10 Changes to the Privacy Policy

Ck 55 may review and update this Privacy Policy from time to time. For significant changes, we will:

• We will send a notice to your registered email address.
• We will display a notification on the platform.
• The "Last Updated" date at the top of the page will be revised accordingly.

Continued use of the platform after any changes will be considered your acceptance of the updated policy. We recommend checking this page regularly.

11 Contact & Complaints

For any questions, concerns, or complaints regarding our Privacy Policy, please get in touch with us:

• Email: support@ck55.im
• Support Hours: 24 hours a day, 7 days a week
• Response time: Within 24 to 48 hours

We take every complaint seriously and work to resolve it as quickly as possible. Your feedback on CK55's Privacy Policy helps us continually improve our services.